Guest Information

This is very easy and once you have found the property required you can book online or by ringing our friendly team direct in the office on  07 3408 2700 .

Yes, a minimum deposit of 50% of the tariff plus the $55 booking fee is required as a deposit to confirm the booking (by doing so you accept all terms and conditions). Online booking payments must be made with Credit Card. Bookings made direct in our office or over the phone offer both Credit Card and Direct Deposit payment options.

Yes, payments made with Credit card will incur fee. VISA and Mastercard incur a 1.5% fee. We offer Direct Deposit which does not in cure a fee as an alternative payment option, however this is not available for online bookings. Please call our office and book direct to pay with Direct Deposit.

In most cases balances are due 30 days prior to arrival.

Please note that all Christmas and festive season bookings require final balance to be paid before November 1st .

Check in time is from 3pm. We will try to accommodate an earlier check in if the apartment is ready, however this cannot be guaranteed in advance. If an earlier check in time is possible you will be advised three days prior to arrival.

Check out is strictly 10.00am. Often we have guests arriving to your accommodation on the day of your departure and require the time to clean and prepare for the next arrival. Please speak to our front desk on check in should you require a late departure and we will see if it is possible.

Keys are collected and returned to our office a 2 Jacana Ave Woorim. We will also kindly ask for your ID.

If you intend to arrive outside of office hours, keys can be collected from our lock box to the side of our office. Between our front door and the post office. The code for the box will be provided three days before your arrival date.

Opening Hours

• Weekdays
• Weekends

We have a key return mail box located in the front door of the office.

Opening Hours

• Weekdays
• Weekends

Accidents happen and we appreciate if you let us know if any property is damaged/stained during your stay. Usually we will hold the bond and then obtain a quote to replace/repair the damage and then organise to have paid from the bond or your credit card. If something was damaged on your arrival, please let us know immediately and we will endeavour to have it fixed as soon as possible. We also provide a guest and maintenance form in your welcome pack and would appreciate any advice you can provide on the property.

Most properties require you to BYO or hire linen, unless specified otherwise. This includes sheets, pillow slips and towels. At time of booking please let us know if you would like the linen included or if you are happy to BYO your own.

Each property will be set with a welcome pack of supplies i.e. toilet paper, shampoo, dishwashing liquid, washing powder etc that will cover the initial few days of your stay. If staying longer you may need to bring additional and or purchase from local stores. No food or condiment items are left in the properties and you will need to bring them with you if you require them during your stay.

Please contact the office as soon as possible and we will endeavour to locate the item and have it returned to you. It is the guest’s responsibility to organise postage or a courier to receive their belongings back at their own cost. If a housekeeper brings lost property to our office, we will contact you.

Upon arrival you will be given exact address details for GPS and or we will provide a map that will show the location of the property within our welcome pack.

We do offer a range of pet friendly properties. Please advise us at time of booking if you are intending to bring a pet and there may be additional information or terms and conditions we need to advise you about, depending on the property.

If you bring your pet to a non-pet friendly property you will be asked to leave immediately without refund and and extra clean fee will be charged.

As stated in our terms and conditions, you need to leave the property in a clean and tidy state upon departure. This includes washing and putting away dishes you have used and taking out your rubbish, cleaning the BBQ and giving the floor a once over sweep or vacuum if you have brought sand or dirt in from outside.

Once the housekeeper enters the property, depending on how bad the property has been left, there may be an extra cleaning / rubbish removal fees deducted from your bond. Fees start at $50.00 and our office will call you and discuss the excess fees if applicable.

We endeavour to check each property prior to your arrival, however should you arrive and something is not right please contact our office immediately. We can send a housekeeper promptly over as soon as possible to fix any challenges you may be having with the cleanliness of the property.